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FREQUENTLY ASKED QUESTIONS

To ensure your shopping experience with Rare Candy Co is a pleasant one, we have compiled an exhaustive list of questions that are frequently asked so that you can familiarise yourself with our website and the various design aspects within it. If the answers you seek cannot be found here, please contact us directly via email at Sales email and we will respond to your query with haste.


How do I place an order?

Ordering on this store is easy and safe. Once you have found the product you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, at which time you will be asked to select your preferred payment option. You have several payment options such as paying by credit card, using PayPal or by conducting a Bank Transfer.


Is it safe to purchase on the Rare Candy website?

The Rare Candy Store is running encryption based on a 2048 bit Extended Validation SSL Certificate (Premium SSL Certification - Industry Leading Encryption), which enables all communications with this website to be encrypted using 128 bit AES via the TLS 1.2 protocol. This ensures your data is kept completely safe and is absolutely protected with industry leading encryption as it travels the web.


Can I create an account to speed up the checkout process?

You sure can! Click the 'Account' link at the top of the page to be redirected to the correct page. At this point you can sign in to make your checkout experience faster or you can register an account if you have not already done so.


What are the benefits of registering an account?

The benefits include, but are not limited to: having a streamlined checkout process for future purchases; the capacity to track your orders through your registered account; being able to personalize your shopping experience; receiving an automatic discount on all products visible on our website, and from time to time, receiving exclusive offers that are available to registered members only.


Why does my cart empty when I go to the checkout?

This website uses JavaScript and cookies to keep track of your order as you browse the various pages contained within. Make sure your browsers settings allow JavaScript and cookies to run or else we cannot process your order.


Do you have a newsletter that I can sign up to?

The 'Rare News' newsletter is a great way to keep in touch with us, get up-to-date information on the health and fitness industry, and receive special promotions that only registered members will have access to. We do ask that you create an account with us by clicking the 'Account' button at the top of the page and filling in the form. Having an account with us gives you absolute control to define your preferences, such as subscribing and unsubscribing to the newsletter at your convenience, as well as a host of other advantages.


How do I unsubscribe from the newsletter?

You can request that your subscription to the newsletter be ceased by visiting the 'Newsletter' page on our website and completing the form. However, if you are a registered user with an account on the website you can control all of your subscriptions to our various mailing lists from within your dashboard. Although we will be sad to see you leave our mailing list, we understand that sometimes newsletters become unwanted. Please keep in mind that a host of benefits will be forfeited upon ceasing your subscription, however, you can switch your newsletter subcription back on at any time!


Your products are not stocked near me and I do not want to order online. What do I do?

We understand that online purchases are not for everyone. Just to be sure that this is not a concern resulting from a lack of faith in our website, we assure you that our online purchases are 100% safe and all communications are secured by incredibly complex encryption algorithms! However, if you are still not convinced, please locate a physical store near you by visiting the 'Store Locator' page that can be found at the top of the website. If there are no stores within range of you, consider introducing the employees (preferably the manager) to our brand by talking with them next time you are there. Alternatively, ask them to fill out the 'Distribution Form' to begin a dialogue so that we may meet our customer's needs. You can rest assured that we will do everything within our power to make sure your needs are met.


I have waited a short while now, why have I not received an email I was supposed to get?

This may be due to one of two reasons. Firstly, it may have been placed in your junk email folder. Secondly, our website queues emails to be sent off at set intervals. The maximum amount of time you should be waiting for an email is 15 minutes. If you wait any longer than this, contact us and we will assist you directly.


What is a wishlist?

A wishlist is a convenient place to keep track of the items that you would like to view or purchase at a later stage. You can even share your wishlist with others who may be interested in purchasing the item(s) for you as a gift for an upcoming celebration, such as a birthday.